I’m trying to go from t-mobile to AT&T. They told me if I trade in my s20FE I can get the 23 ultra [just have to pay for sales tax and one time installment fee] as long as the phone isn’t damaged. The thing is my s20 has a crack in the screen. I have insurance so I’m going to get it fixed with t-mobile and then trade it with AT&T to get the 23. AT&T told me they don’t take refurbished phones. Will they know if it’s just the screen that was fixed?
They probably won’t know. At the store they’ll do a physical inspection of the device. As long as there are no visible issues you should be fine.
Its possible that there will be a more serious inspection after the store send it off, but again, not likely to be an issue. The phone works.