Sharing this in case it helps someone else who opens their deck to find it not powering on or even having a light when plugged in.

Today I got my new OLED deck and it would not power on. I got no light next to the power when I plugged it in. Since I had an LCD model too I tried its power cables and left this one for several minutes to see if the batter was just totally drained. I feared the worst but due to having been in my LCD I wasn’t afraid to try disconnecting and reconnecting the power as a test before contacting Valve. Here is what I did and it fixed the problem.

  • Open the deck like you are going to replace the SSD.
  • Disconnect the battery cable like you would when replacing the SSD. While the cable is out hold the power button for 7 sec - idk why I did this but maybe it will help further drain the power of it had any. It might not be needed but since I did it and my deck was fixed I hesitate to leave it out of my guide.
    • You might have to use a tool or tweezers if the power cable isn’t coming out easy.
    • Be careful with that back plate and the ribbon.
  • Once you have that done put it all back together - DO NOT attempt a test with anything not back how it was.
  • Plug it in and wait a few minutes. You should note the power button now works and maybe you will now hear a sound. You can then test powering it on.
  • If any of this fails contact support. But it worked for me and I have been playing all day.
    • Since I had it all apart I moved my 2TB drive over. I also noted it asked for a new firmware update for the official dock that it didn’t ask for on my LCD. Could be OLED specific. I also think the power cable is longer than the one on the LCD… being random, sorry.

Good luck!!

  • Bgabes95@alien.topBEnglish
    1·
    1 year ago

    IT WORKED! I seriously can’t believe it. Someone else commented that they did this and the whole time they were thinking it wasn’t worth the time but it ended up working which is exactly what went through my mind the whole time, and it friggin worked!

    ​

    You saved me an RMA request and an unpredictable amount of time to wait for it to get back to me, which at this very specific time is important since this Deck is a Christmas present for my girlfriend. Thank you so much for the detailed guide!

    ​

    More people need to be comfortable and willing enough to troubleshoot like this, even though you really shouldn’t have to. It could save you a lot of time and stress, and aside from being happy that what you did worked, you feel a sense of accomplishment (unless it didn’t work, but then I’d say at least you gave it your all).

    • BR3VITY@alien.topOPBEnglish
      1·
      1 year ago

      So glad it worked for you. Hope it passes all the other tests. I went straight from this to the buttons tests. OLED test and pixel check. Thankfully mine was a 100% good. Having a lot of fun with it. Hope you do too.

      • Bgabes95@alien.topBEnglish
        1·
        1 year ago

        Same here, all other tests were good! Glad you’re enjoying it, thanks again.

    • Mad_Arson@alien.topBEnglish
      1·
      1 year ago

      I mean he basically cleared CMOS/Bios settings as sometimes it can fix pc not booting/posting

    • BR3VITY@alien.topOPBEnglish
      1·
      1 year ago

      I did try everything I could find via Google before attempting the power disconnect. I didn’t add that but holding volume up + power. These two buttons or the power alone for 15 sec didn’t help me but it might others. It would be a good and easy thing to try first. Thanks.