Hi guys,

wanted to ask here before I open a ticket in S76 desk, I just wanted to ask you guys about this issue. I just got myself a brand new Gazelle laptop this July and it has worked fine up until now.

This morning I started up my laptop and disconnected the power cord, using only battery power. I was doing some other stuff for a couple of hours and left my laptop on the table without the power cord and when I looked at my laptop again, it was all blacked out and won’t start anymore. I plugged the power cord back on, but pressing the power button does nothing. I can see the yellow light coming from charging the battery. I have taken good care of my laptop, not poured any liquids on it or anything. But it just stopped working.

I just wanted to get your tips and pointers as to what to do. Is there like a hard reset button or should I open up the case and disconnect the battery? Anything else I could try out, other than waiting for a couple of days and hoping it starts working again?

  • lmnx_@alien.topBEnglish
    1·
    1 year ago

    pull the battery connector. hold down the laptop power button for 15 seconds. reattach battery and see what happens.

  • kapitaali_com@alien.topOPBEnglish
    1·
    1 year ago

    now, when looking at the battery LED, it is showing a green light, which means battery is loaded, but pressing power button still does nothing

  • Aippjk@alien.topBEnglish
    1·
    1 year ago

    pull the battery connector. then hold down the laptop power button for 15 seconds. reattach battery and see what happens.