Any other batch 7 US customers get a clearance delay in Anchorage? Mine says “Shipment requires a Commercial Invoice”. Is this something I need to notify support about or is it something they’re likely to know about and fix without a support ticket?

  • dyslexic_jedi@alien.topBEnglish
    1·
    10 months ago

    My Intel 12th gen (forgot which batch) got stuck in AK for nearly a week because of a clearance problem. Framework got it sorted out, it will just take some extra time.

  • POiNTx@alien.topBEnglish
    1·
    10 months ago

    I’m batch 7 but delivery to Canada. It succesfully passed Anchorage without issue yesterday and was sent to Memphis and now it’s in Winnipeg.

  • bluuurk@alien.topBEnglish
    1·
    10 months ago

    Mine has also been listed as “clearance delay” in Anchorage since yesterday.

  • columbusguy111@alien.topBEnglish
    1·
    10 months ago

    I spoke to FedEx - they are missing the commercial invoice for a shipping container of Framework laptops and have contacted framework. The person on the phone said they expect the invoice in a few business days. If you call, tell the agent to check IPD system for updates. The first two agents I talked to didn’t do this so the call took forever.

    • bluuurk@alien.topBEnglish
      1·
      10 months ago

      Thanks for calling! Did yours get another clearance delay after being cleared yesterday? Mine is still stuck in Anchorage, and I’m wondering if it happened to everyone or just some of us.

  • benklop@alien.topBEnglish
    1·
    10 months ago

    Also batch 7 and affected. I guess I’m just going to have to be patient, but it’s not easy!

  • apetranzilla@alien.topBEnglish
    1·
    10 months ago

    I had the same warning on tracking info when my batch 1 order was shipped. Give it a few days, Framework will take over the paperwork and it’ll be on its way again.