I’m in Canada, bought it with the corresponding (US) power supply, just received it, plugged it into a wall outlet, made sure the power supply is on… And when I turn it on, it shuts off before even fully booting. Not at any specific point in booting, either, it just seems like the power cuts off. Sometimes, if I turn it back on soon after, it barely stays on for two seconds. Tried a different outlet with the same result. Nothing else seems out of the ordinary, fans are a bit loud, but not so much that it seems strange for a booting computer.

Made a support ticket but it seems like service may be slow until Monday. Anyone ever experienced something like this?

  • rykemasters@alien.topOPBEnglish
    1·
    10 months ago

    After checking in the BIOS, seems like the CPU Fan is running at 1900RPM but the cpu is still at 100°C. Yikes.

    • Brian_Millham@alien.topBEnglish
      1·
      10 months ago

      I would open the case and make sure that the CPU (and maybe GPU) heat sink didn’t come lose during shipping. If it’s not lose maybe remove it and replace the thermal paste as maybe the forgot it when assembling.

      • rykemasters@alien.topOPBEnglish
        1·
        10 months ago

        The CPU heatsink was completely loose and no longer attached to the CPU at all! Shipping damage I assume. Problem now is even with the documentation I can’t figure out how to remount it. Would be easier if I were the one who took it out.

        • Brian_Millham@alien.topBEnglish
          1·
          10 months ago

          I have never seen the insides of a Thelio, so sorry but I can’t help you here. At least you know what the issue is now.