Current the s23+ is listed at $750 on the Samsung Shop mobile app. Various trade ins are listed at $200, but if applied yield a total of $600 for the phone… the way they justify this is that because the phone is originally $1000, and it’s being discounted by 25%, they take $200 off of the original price of the phone before applying the discount. I.e. ($1000-$200)*0.75=$600. So your trade in is really only valued at $150 by Samsung.
In my opinion it’s shady to advertise the $750 price (after the discount) but NOT advertise the trade in value after the discount.
I went through over 2 weeks of their bs for the same issues. I had an S22+ to trade for $600 and bring the S23 Ultra down to $299.99. Went through multiple customer service folks that agreed with me (I even purchased it through CS) and they escalated it 3 times. Each time it was rejected for unclear reasons. I kept being told I’d get follow ups and supervisors would call me because I had a legitimate issue but nothing ever happened. I filed a report a with the BBB and cancelled my order today after they suggested attempting a 4th escalation. Really foul practice.