I just sent off my Steam Deck LE OLED for RMA due to a dead pixel… the " Valve Hardware Return Packaging Guide" said to only include the Steam Deck and it’s original carrying case, plus the RMA letter with barcode. I just went to review my support ticket, and it says “Steam Deck PSU cable” on the list of things to include. :(

Did I totally screw this up? Will they still send me a replacement?

  • Exciting-Rabbit-2042@alien.topOPBEnglish
    1·
    10 months ago

    Here was their response! I think it should be all good? Hopefully I do not have to do another RMA 😅

    "Hi there,

    There’s no need to send the PSU back, while missing items may delay this process, there should be no issues as long as this would get processed within our expected time frame. However, should there be issues with this and quite some time has passed since the last update on this, please reach out to us.

    Just a gentle reminder to read the RMA instructions sent to you in the help request for when you also need to RMA again in the future. I understand that there may be some confusion, but please do reach back out to us to clarify anything you may be confused about.

    Steam Support Dan"