hey everyone! you know how when something new comes out and everybody is excited and then a bunch of people get it and there’s several posts about this issue or that issue, dead pixels, sticky buttons, etc., and then people start to worry about their new deck? “well if all these people have an issue, maybe I do too??”

well, people come to post and ask about issues they find, but not everybody posts to say everything is fine! allow me to be one of those posts in your path as you scroll through /new like I did waiting for mine to arrive. I got my LE OLED with a BOE panel and have zero dead pixels, no mushy buttons or triggers, and absolutely everything is as advertised! I hope whoever reading this also has the same experience I did. if it happened to me, it can happen to you too. not everybody is having an issue 🙂 cheers and good luck to everybody!

  • boxofredflags@alien.topBEnglish
    1·
    10 months ago

    I got my LE on Friday with a dead pixel. Steam support has been so slow to respond it’s rough. I submitted a return request on Friday and they still haven’t sent me a return label and now it’s OOS so I can’t get a new one. 🥲. FFS valve if you release a product before the holidays then be prepared to have support staff available during the holidays for issues. I feel like that was an extremely dumb decision on their part, 1 response every 2 days from support doesn’t really cut it tbh

    • DinJarrus@alien.topBEnglish
      1·
      10 months ago

      I had to threaten them with a credit card dispute. I then had to open up about multiple other tickets as well.

      • boxofredflags@alien.topBEnglish
        1·
        10 months ago

        Yeah this has been an extremely poor experience for me. If I can’t get a replacement I’ll probably return this and won’t get a new one. I don’t need it and I don’t appreciate Valve sending me a faulty product with poor QC and followed it up with poor customer service. I’ll probably need to threaten them with a cc chargeback today since I head out of town later today and I still haven’t gotten a return label. Either that or they accept the return being mailed late/past the 14 day window.

        • DinJarrus@alien.topBEnglish
          1·
          10 months ago

          There’s a major issue when a company that is selling million of units and they don’t even have a live chat or phone number to call to settle returns/repairs/exchanges within minutes. ZERO EXCUSE. Years ago they used to have a number. It’s just cost cutting measures.