🚫⚠️ ATTENTION ALL POTENTIAL BUYERS: STAY AWAY FROM REMARKABLE ⚠️🚫

Hey fellow Redditors,

I’ve never felt compelled to write a negative review until now, but my experience with the Remarkable tablet has been nothing short of a nightmare, and I feel obligated to share my story to save others from a similar fate.

I purchased the Remarkable device around two years ago, and it’s been a series of disappointments and frustrations ever since. The issues began with the device’s inability to support Chinese fonts, a critical detail that was conveniently omitted during the purchase process. Despite reporting this flaw multiple times, Remarkable did nothing to address it.

Fast forward to recent weeks when the device’s synchronization became impractical, leaving me with a device that was essentially useless. I decided to reach out to Remarkable support, and the nightmare escalated from there. The return process for the faulty device was unnecessarily complicated, involving a long drive to print documents.

Upon receiving the replacement, I encountered the same problems within a month. After diligently following all the steps provided by their support team, the only response I received was blaming the pairing issue on the installation of Chinese fonts. Ridiculous, right? I was never informed that installing fonts could render the device useless.

The frustration, time, and energy wasted on this device are beyond measure. I’ve tried to communicate directly with the Remarkable team, but my pleas have fallen on deaf ears. The lack of acknowledgment and support is unacceptable.

I’m turning to the Reddit community to share my experience and to urge anyone considering a Remarkable purchase to think twice. The lack of transparency, poor customer service, and a defective product make this a regrettable investment.

Save yourself the headache and consider other options. I wish I had.

Stay informed, stay away from Remarkable.

#RemarkableTablet #CustomerExperience #RegretfulPurchase #NotWorthIt

  • AdParking6483@alien.topBEnglish
    2·
    10 months ago

    You can check supported languages right there on the website, clearly Chinese is not there. How was anything ‘conveniently omitted’?

    You can report it all you want, it is not a ‘flaw’ as you say. If they said it was supported and lacked the fonts, it would be a different story.

    • sbw_62@alien.topBEnglish
      1·
      10 months ago

      Yeah. I’m calling BS. I’ve used the rM1 and then the 2 for years with zero issues and I’ve never had a problem with support (only reached out once for a shipping issue with my folio). The company should have just issued a credit and moved on.

  • stugib@alien.topBEnglish
    2·
    10 months ago

    On behalf of future customers who buy without checking if a key requirement is supported, and then try to customize a device to do something that’s not supported, and then complain that your actions broke it after 2 years of use, we thank you for your service.

  • stlredbird@alien.topBEnglish
    1·
    10 months ago

    Sounds like ReMarkable was extremely generous for sending you a new tablet after you installed something (that I assume breaks their ToS) which broke your original. All because you couldn’t be bothered to read the documentation that clearly states a certain feature you needed was unsupported.

  • TheTomatoes2@alien.topBEnglish
    1·
    10 months ago

    You didn’t check their website before buying the product.

    You then hacked it to install some unsupported fonts, which possibly caused bugs.

    The support was kind enough to ignore the fact you voided the warranty and sent you a replacement.

    ​

    Sounds like great support to me. You should be recommending reMarkable.

  • Arto-Levi@alien.topBEnglish
    1·
    10 months ago

    I just got my RM2 a week ago. And all is good and I’m pretty happy about it. And before buying, I did a lot of checks to see whether it suited me or not. But in your case looks like you just didn’t research much, and then just complain when trying to fix your issues (yes, yours, not RM’s) with hacking. Sorry no sorry. There is always someone else fault…

  • lane34@alien.topBEnglish
    1·
    10 months ago

    Just got my rM this morning. I checked rM for years from m1 prototyping until I found my collegue had 1. Limited languages supported is not a problem at all since the webpage mentions clearly ONLY certain of languages supported. No chinese? You should have known that before you bought. Installed external fonts and crashed the machine? Well, rM is not an open source platform and it doesn’t mention you CAN do whatever you want. If you did, that’s your own responsibility. I even feel the customer service is quite nice for your irrational usage and inquery.

  • redcutter123@alien.topBEnglish
    1·
    10 months ago

    This has got to be a troll post right? Otherwise it sounds like a rant from someone who clearly didn’t do their research

  • rmhack@alien.topBEnglish
    1·
    10 months ago

    It takes a special kind of vanity to come into these comments and bad-mouth OP, to tell them they’re flat-out wrong and start calling them names. It’s incredibly intolerant, disrespectful, and shows a real lack of maturity by those commenters. It makes this whole community appear vicious and shallow.

    OP has understandable issues, and they shouldn’t be blamed for them. reMarkable, themselves, are indeed unhelpful in many ways that were validly criticized, but also generous in the lengths they’ll go to satisfy their customer. As a community, to be unable to take these criticisms constructively, not thinking the problem through, attaching personal feelings, is unacceptable. Did OP go a little too far? Perhaps, if they have to drive somewhere to print documents, c’est la vie, but for those who are intimately familiar with reMarkable’s software, the rest of OP’s frustrations are understandable.

    For one, contrary to what parallel comments have opined, it does NOT break any terms of service to only install a font(s). It isn’t hard to install one…it’s a supported function of the underlying operating system…BUT, most instructions I’ve seen elsewhere were written by people who don’t have the technical literacy to understand why putting fonts in the system partition (in /usr/local/fonts or such) is a bad idea. It’s a bad idea because the reMarkable system partition is ~200 MB large, and most of that space is used up. Depending on the number and size of fonts (and whether a user has also inappropriately put custom templates in /usr), the system partition will fill up. When the system partition fills up, the system software begins to fail. Updates cannot be checked. SSH fails. Bad things happen.

    If OP had just put their fonts in /home/root/.local/fonts instead, they probably never would have had an issue.

    That reMarkable also doesn’t support Asian typography is a clear shortfall. There is no good reason against this – the fonts are free and libre, and hundreds of people have downloaded my own reMarkable font packages, so there clearly is demand. This is a valid criticism of the default software and company. However, if other people wouldn’t post “tutorials” with bad fundamentals, OP probably wouldn’t have had any problem (a case of the blind leading the blind).