I started an RMA for my 1TB OLED Limited Edition on Sunday for a stuck/dead pixel but didn’t include a picture.
Valve got back to me and asked for one, and now I’m waiting for them to get back to me again.
Save yourself some time, include a picture of the problem when submitting an RMA.
I’ll be that guy. Isn’t that obvious? Why would you contact anyone about any sort of issue without any form of documentation?
It’s weird to not feel trusted, so it’s unusual for some to require proof instead of just believing them.
Man we all wanna live in your world…
It’s really proof, but more like detailed information so they know exactly what is the problem.
I know, It’s a dead pixel, they can quite easily have a look for themselves and find it, It ain’t much time, but consider that time for hundreds of SD, that can take quite some time.
Yeah it’s so unusual when a giant tech companies support asks for proof of defect instead of just being like „oh okay but you better pinky promise something is wrong with your Deck!“. What are you even trying to say?
It is actually unusual for them not to accept the RMA without proof. They normally accept them then just charge for return postage if the problem isn’t confirmed on their end.
When I requested replacements for 2 different monitors I bought off Newegg they never asked for any photo evidence so I kinda thought it would be the same RMAing my Deck for dead pixels. Understandable why they would ask for photos though.