I started an RMA for my 1TB OLED Limited Edition on Sunday for a stuck/dead pixel but didn’t include a picture.

Valve got back to me and asked for one, and now I’m waiting for them to get back to me again.

Save yourself some time, include a picture of the problem when submitting an RMA.

  • burnpsy@alien.topBEnglish
    1·
    10 months ago

    A few reasons… But the primary ones coming to mind:

    • We don’t all live right near somewhere where we can get someone reputable to do the screen replacement.
    • The replacement is still additional money out of pocket, which we should not have to spend when we’re still under warranty.
    • It is Valve’s obligation to send us non-defective products.