I started an RMA for my 1TB OLED Limited Edition on Sunday for a stuck/dead pixel but didn’t include a picture.

Valve got back to me and asked for one, and now I’m waiting for them to get back to me again.

Save yourself some time, include a picture of the problem when submitting an RMA.

  • MoonStache@alien.topBEnglish
    1·
    1 year ago

    Not the same situation but my delivery was stolen. I’m a bit annoyed because after waiting for the initial response I responded almost instantly. Now it’s been another 24 hours and I’m still waiting.

    Lived in the support world for a long time so I get it to some extent but they already said they would send a replacement and just reached back out to confirm the same address. Was hoping the new one would have shipped today but that’s not happening at this point.