I started an RMA for my 1TB OLED Limited Edition on Sunday for a stuck/dead pixel but didn’t include a picture.
Valve got back to me and asked for one, and now I’m waiting for them to get back to me again.
Save yourself some time, include a picture of the problem when submitting an RMA.
I’m sure they have tons of reports from the holiday weekend and a new product launch. I have a open RMA in process and it’s been about 1 response every 24 hours