Hi team!
All electronics have failure rates, sometimes as high as 5%. I don’t know what the SteamDeck has in terms of PPM, but I do know that if you contact Steam, they will take care of the defect.
Posting your hardware defects here is not doing anything helpful as only steam can take care of the issue. It also is the squeaky wheel syndrome where people are starting to think that most of the new OLED decks are shipping with defects.
Likewise it just creates noise in the sub as it is flooded with ‘my deck has this issue’ and really we should just hear about it if steam won’t take care of the defect.
I mean asking the community for help is more than appropriate, but if it’s clearly a hardware defect, just let steam know and you’ll have a brand new replacement before to long in most cases.
I love Valve’s Steam Deck Globe Room
P.S. The Deck in the image is inside of a globe with Steam Deck’s all around it that exists at Valve’s office. You can see this in some of their video content they’ve published recently.
Frankly this is quite preposterous. It is incredibly valid to discuss any issues people might be having with their product in a subreddit devoted to exactly that device. I can’t imagine more valid discussion points or a better place to talk about it.
The fact that people asking about or reporting an issue troubles some people is a bit alarming. I sincerely hope that people don’t make a Steam Deck so much of their personal identity that they can’t tolerate any critical discussion of the product.
It’s not the fact that they are acknowledging the problem, and thus criticizing the machine or Valve or whatever, it’s that it’s a straightforward problem with a straightforward solution that, and the feed just looks like hell. This kind of thing is to be expected when a new device launches, but it’s still just so much noise, it doesn’t really benefit the community.
In online reviews you often find the two opposite ends of the spectrum. People that are so happy with their purchase, they need to justify it or defend it, trying to find acknowledgement they made the right choice. And people that have a problem with it and rant about it. The average person doesn’t bother posting a review.
Holy smokes, did you ever miss the point.
I don’t care that people are criticizing the Deck. Nothing should be above that. But I just don’t care for twenty posts a day where an individual user has a stuck pixel. I’d rather see one thread for that, where maybe we get some numbers on how many Decks actually have that problem. A poll would work great. But instead we get twenty posts all saying the same thing.
I’m here to ask and read questions and discussions. Maybe see some cool mods, get some recommendations. But for weeks now it has been “Limited is still available”, “My Deck hasn’t shipped yet”, “Here’s a picture of my Deck just out of the box, looking pretty much exactly like yours did” and “This pixel is dead”.
These things are important to the person posting, but after the first few it really dilutes the actual interesting discussions here.