Hey, all. My Deck recently shat the bed, which is pretty disappointing because I love it, am gentle with it, and don’t feel like I’ve had it for very long (April of '22). I went back and forth with Steam support for a week, and they were ultimately pretty unhelpful. Here’s a copy-paste of the issue I’m having:

Device will only power on when charging cable is connected. When powered on, the battery indicator reads 88%, but the time to full charge reads “??:??”. Device shuts down when the charging cable is disconnected. The issue persisted after a reset of the firmware and BIOS, and a factory reset.

Has anyone here experienced something similar? My instinct is to replace the battery, but I don’t want to go down that rabbit hole without some reassurance that it might actually solve the problem lol

Thanks in advance for any help!

  • Drifox@alien.topBEnglish
    1·
    10 months ago

    You can check your battery health in desktop mode. You could check there and see if it says the battery is bad or not.

    Have you tried opening it up and making sure there are no loose connections? Loose connections can cause some weird issues to pop up sometimes.

    I’ve also heard some people say putting the deck into storage mode can fix some battery issues as well.

    Here is a link to a guide on how to enter storage mode. https://www.ifixit.com/Guide/How+to+Enable+Battery+Storage+Mode/149962