So a couple weeks after I got my 15 Pro Max I noticed that it would ask for my passcode to use Face ID even though I hadn’t restarted the phone or anything. Downloaded system status app and sure enough the device restarted itself, and it happened several times again later. I did buy AppleCare+ when I got the phone because $10 a month sounds pretty good for the peace of mind.
Support had me run some tests and based on those they confirmed a hardware fault and recommended I bring it to an Apple Store. But that’s an hour trip each way so I wasn’t about to do all that. They then said I also had the option to do an Express Replacement at no cost to me, excluding a hefty authorization hold on my credit card that will drop off once they receive my old phone.
I know this is a $29 option without AC+ but since I only paid once so far, that $10 has basically gotten me a “new” phone replacement and I don’t even have to leave the house to get it.
On one hand it’s a bummer to even have to do this for a new phone, but shit happens and the fact that this service is a thing is remarkable to me. I was a Samsung owner for 10 years and idk if you’ve ever had to deal with their customer service but it can be a major pain in the ass.
We’ll see how the replacement device is, but so far I’m very impressed.
Not going to lie, their phone customer service is top notch. I don’t think I’ve ever left a situation unhappy. Their online text service? Garbo
Apple’s support is unrivaled, and definitely a reason why I have slowly shifted toward their products. Peace of mind is a wonderful thing.
Just to name a few times I have used them:
- Replaced airpods with apple care
- Help with the apple card
- General questions
No samsung or pixel can do something remotely similar (with quickness)
Apple support is awesome.
I had my AirPods Pro (1st gen) replaced twice at no cost. First time it was half a year in so still under warranty, but the problem wasn’t widely known yet. They barely asked any questions. Just gave me one new earbud. Second time it was already after a year has passed, but by then the crackling problem was well documented, and this time I got a new set. Again, no questions asked. Didn’t even need to come in for them to check my AirPods. I did have to go to the nearby store to pick the new ones up and return the defective ones. But it was a matter of 3 minutes in the store.
Years before that I remember a friend getting an email where Apple was apologizing for the problems a lot of users have experienced with their iPod Nano ( I think she had 1st gen), that by then was like 5 years old. She got an offer to replace hers with a brand new one. “We’re sorry, here’s the new one, what color do you want?” FIVE YEAR OLD DEVICE my mind was blown
I switched to iPhone around that time. I don’t remember if that situation was the last thing that pushed me, or if I already had my 4S and realized that I will never leave Apple if they care about their customers so much