She calls me from work freaking out claiming that apple prompted her to change her 6 digit passcode to access the phone. She says she forgot it and is now locked out for several hours.

I have never heard of this before. And I would just like if someone could confirm if you are ever prompted to change your numeral digit passcode for any reason.

  • Neptune364@alien.topBEnglish
    1·
    1 year ago

    What are you guys even talking about with all these trust/relationship issues comments? OP is literally asking on behalf of his girlfriend so that they can better understand why she had to change her passcode. Simple as that. And yes, it is most likely a profile installed by her employer’s IT department that forces a passcode change every x unit of time.

  • cwsjr2323@alien.topBEnglish
    1·
    1 year ago

    Apple, in their wisdom, required a trusted phone number to do a password change. I used the number assigned by Verizon to my 5G IPad. I must have made a typo as my password on my new iPhone didn’t work. The iPad number was not acceptable as it couldn’t take an incoming call. Thanks, Apple. Apple in their wisdom made me wait a month to change the trusted phone number as a security measures against stolen devices. No, bringing my picture id, receipt, and device were not good enough proof that the device was not stolen so fuck you and call Apple support again in 30 days.

    • inferiusfuri0us@alien.topBEnglish
      1·
      1 year ago

      You’re the dum dum using a data only sim phone number as your trusted phone number. That’s on you, not Apple lmao

  • thefinalep@alien.topBEnglish
    1·
    1 year ago

    Is her phone enrolled at work? Check if the IT dept can reset her pin. If it’s personal with no work management probably reset is the next option