My Z Fold 4 covered under Samsung Care+ has been the most painful insurance experience ever and it has left me without a functioning phone for over 3 weeks now… My Z Fold 4 screen & hinge failed about 3 weeks ago, I ended up calling Samsung Care+ to use my warranty claim which advertises to ship the same or a similar device on the same day.

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1. The system did not have stock so they told me to wait a couple of days for new stock to come.
2. A week passed, I called back and they say under their contract they can take up to 10 working days.
3. I waited 10 working days, call back and they say that they still don’t have the phone and they can’t just send me the latest model… (two weeks of waiting at this point). I was told to wait another 3-5 days to get a call from “Customer Support” who will hopefully be able to just give me whatever the latest one is.
4. I waited another 5 days and no dice :( still phone-less and it has been 3 weeks now. I ask them when they get stock and they have absolutely no idea and still can’t just give me a new phone?! They offered to refund me the claim cost… and I am still waiting with no E.T.A and no phone.

At this point Apple would just pass you a new iPhone at step 1 in my experience if they know there is no stock. I am never using Samsung again, this has been the worst experience and if you’re an iPhone user shifting please think of the after sales support part of this.