I recently purchased a 45mm S9 AW Hermès. However, all 45mm S9 AW Hermès include the M/L version of the orange sport band. I need the S/M size, unfortunately. Is there still a way to get a S/M Hermès Orange Sport Band for 45mm? To clarify, I am talking about the “free” sport band, not the leather band I paid for. I tried the chat with Apple support, but they seemed to be clueless of what I was talking about, and simply suggested me to go to a Hermès store to return it…

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Thank you!

  • eskie146@alien.topBEnglish
    1·
    1 year ago

    I assume this is a very recent purchase. Bring it all to an Apple Store and let them exchange the strap on the spot. Easier than Apple support by phone or chat. Unless there is no store in your area, in which case escalate your support call above the first level support folks.

    • moyang_mm@alien.topOPBEnglish
      1·
      1 year ago

      S/M Hermès Orange Sport Band

      Thanks! Unfortunately Apple Store don’t have Hermes sport band for sale. I don’t think you can get this band anywhere except as an included accessory of AW Hermes.

  • TheFugitiveSock@alien.topBEnglish
    1·
    1 year ago

    Usually there are three straps in the box covering both sizes - at least with the non-Hermes ones. Sure it’s not there?