My wife and I got a pair of new phones about a month ago (15 Plus and a 15 Pro). We are trying to figure out if we are crazy or not.
Comparing pictures of our kids from our phones (12 mini’s) to these new phones, we notice a huge decrease in sharpness and detail in faces. With the 12 mini’s, you could count eye lashes … and achieving a good focus on the face was effortless in most any light level, even with active toddlers running around. With these new phones, both struggle to capture focus on faces. It looks fine up until the photos are captured, and what gets saved is ALWAYS blurry. No counting eyelashes! At first glance the photos look ok, but zooming in you see that there is reduced detail/sharpness.
The bizarre thing is that it happens with both our phones (that have different cameras) and the problem disappears when we take photos of other things…no problem focusing with great sharpness on a chair or lamp or cup. This blurry/grainy thing only happens with faces.
Are we crazy? Anyone else have this problem? I have already chatted with Apple for hours, and while they acknowledge our photos look blurry, the solution is mail them back to ‘be repaired’.
Apple should simply replace both phones. Unfortunately sounds like you both got defective devices. The cameras should be much better than the 12’s. Unclear and blurry photos are clear symptoms of a defect, you can look at this sub to see how great photos should come out and even see posts of the occasional defective phone to get an idea.