I bought my first machine from them around 5 years ago. I was extremely impressed with their support after assisting me multiple times with issues that weren’t directly related to S76.
I now have a new Darter Pro 9 and having issues with the Thunderbolt port and eGPU which I believe to be a hardware failure. However, I have created 3 tickets with them now and just sat on hold for 15 minutes before getting dropped to voicemail which I don’t have much confidence that I’ll be getting a call back.
Before, their response was extremely fast, friendly and ususally could solve my issues. Now I can’t even get a timely response. Starting to second guess my purchase, but can’t even get in touch with them to do anything about it.
Same.
I guess one could run into a service person there that doesn’t do their job. But that has not happened to me. They have been professional, polite, helpful, and the minor issues I have had they resolved for me. And the laptop is not even under warranty now.