Hello everyone.

I am an android user myself, currently using a Google Pixel 7. Not perfect, has several issues but still does the job for the price.

My a week ago my gf wanted to buy a new phone. She had problems with different android phones in the past so I advice her to buy an iPhone for its stability and overall great camera performance.

We got my girlfriend an iPhone 15 Pro. Her first iPhone, she loved the experience for a few hours.

A couple of hours after taking brand new phone out of its box, Face ID stops working, it says Face ID is not available.

I google, I read reddit and apple forums, even YouTube and watch videos. Everyone says the same things;

  1. Clear the camera (its a brand new phone)
  2. Hard reset the phone
  3. Delete Face ID and add it again.

She hard reset her phone more than 10 times within 7 days she used the phone. Always works for a few hours after the reset and then stops working again.

Apple is useless as fuck when it comes to this issue, I have seen a hundred different posts on the forums, telling people to do the same thing over and over.

At this point I believe this is a hardware issue not a software, but I could be wrong since it works for a few hours and then stops working each time.

So here I am for your opinions/experience. If any of you have had the same issue and fixed it in a different that we have not tried, could you please let us know?

  • Maikuljay@alien.topBEnglish
    11·
    10 months ago

    Literally why I switched to Apple was the ability to quickly and easily just switch over faulty products for new versions, No fuss.

  • TechBoy--20@alien.topBEnglish
    11·
    10 months ago

    When the iPhone X came out 6 years ago, I got it in the mail on launch day. The day after I had it, I had the same issue. So I had to get a replacement and everything was okay.

  • xXShadowGravesXx@alien.topBEnglish
    11·
    10 months ago

    You legitimately just got the phone a week ago. Exchange it. Thats it. Why are you making it so difficult?

  • mountainmonkey2@alien.topBEnglish
    11·
    10 months ago

    Manufacturer defect. You need a whole new phone. Warranty should replace it no problem. Make sure to back it up before replacing. And then restore your new iPhone with the back up. It’ll make it a 1:1 copy.

  • Jessa_iPadRehab@alien.topBEnglish
    11·
    10 months ago

    FaceID not available is universally a drop of water in the encrypted flood illuminator. I’ve fixed hundreds of phones with this problem. Is that the case for iPhone 15? Who knows because it’s too new and the flood is likely moved by apple from its standard spot below the ear speaker mesh.

    But defective flood illuminator is waaaaay at the top of the list for this problem if it was on my desk.

  • Loose_Bake_746@alien.topBEnglish
    11·
    10 months ago

    You have to take it in and demand a free replacement. That’s the only option with iPhones

  • LGTBrad@alien.topBEnglish
    11·
    10 months ago

    Take it back lmao, wasting time asking people. Take action in life

  • Ken-Popcorn@alien.topBEnglish
    11·
    10 months ago

    I don’t know how you can say that Apple ID useless when you can walk into any Apple Store and a live person will either resolve the issue, or replace the phone

  • Exact-Occasion-3959@alien.topBEnglish
    11·
    10 months ago

    Apple service is superb. Just make an appointment at your nearest Apple Store or service Center. They will either fix it or replace it.