It seems like I’m the only person on the planet with this problem, but on a fresh install of Windows 11 with the latest drivers on a Framework 13 AMD 7640U, I am unable to play back video. The graphics driver crashes, sometimes so spectacularly that it hard-resets the computer. Playback works fine on Fedora 39, so I assume the hardware is fine.
Does nobody run Windows on these laptops?
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I just performed another experiment. Here was the process:
- Download fresh Windows 11 ISO 23H2 from Microsoft and install it onto a USB stick.
- Download driver bundle from Framework.
- Download VLC from VLC.
- Download a video from Youtube using yt-dlp.
- Copy the files from steps 2-4 onto a second USB stick.
- Install Windows from the first USB stick onto the Framework 13 7640U.
- Install VLC and attempt video playback from the second USB stick (works, consumes about 40-50% CPU because no GPU rendering is available).
- Install the driver bundle from the second USB stick and allow the computer to reboot.
- Attempt playing back the same video. This time the video gets stuck quickly and the display driver crashes.
This is about as barebones as it gets, and it yielded the same result. Based on responses here, it seems like others expect this to work. Framework support hasn’t really been responsive at all.
Here’s the event log error:
Log Name: SystemSource: DisplayDate: 11/17/2023 12:54:14 PMEvent ID: 4101Task Category: NoneLevel: WarningKeywords: ClassicUser: N/AComputer: DESKTOP-ISFG1S1Description:Display driver amdwddmg stopped responding and has successfully recovered.Event Xml:`` `` `` `` `` 4101`` `` 0`` `` 3`` `` 0`` `` 0`` `` 0x80000000000000`` `` `` `` 505`` `` `` `` `` `` System`` `` DESKTOP-ISFG1S1`` `` `` `` `` `` `` `` <data>amdwddmg</data>`` `` <data>`` `` </data>`` `` ``Putting the laptop in the fridge and cooling it down makes it work. Hardware defect seems confirmed.
it’s a specific issue to your laptop, not a general issue.
My 7840 win11pro has no issues, what are you using to playback with? Or do you mean YouTube in which case have you done all the usual cache flushing and browser swapping stuff?
VLC, Firefox, Chrome, some random other viewer I downloaded - they all have the same behavior on Windows.
VLC on Fedora seemed to work.
Have you tried getting the current drivers from AMD? They’re newer than the bundle Framework provides and some reports on the forum said that it improves bugs like this.
Maybe it’s redundant but did you deleted the driver one absolutely? (Before reinstalling?)
There is a tool to delete all Grafiks drivers.
I’ve got a similar issue!! It’s not all the time but occasionally.
I was getting screen corruption with the adrenaline and drivers bundle so moved to the downloadable and drivers, which are causing this issue; but it’s not frequent enough to go back to the original ones, which were worse
After all that’s been said, try redownloading the Windows 11 installer and put it on a different USB drive. Trying to eliminate the possibility of a bad Windows install.
I’ve had this issue on Lenovo Thinkpads with the Ryzen 7 PRO 4750U processors. Once in awhile the video decoding fails, and the windows display driver restarts and the system continues again.
Its weird.
Previously what would happen is the machine would hard lock/restart, and only after an AMD driver update, that it started to be less unstable.