All it says = order was canceled and no mention of a refund status. I still have the points from the purchase. I never received a refund confirmation and $ was taken from my payment method.

I opened a ticket 16h ago as well and never got an answer.

Could it be because they are overwhelmed? I assumed if someone cancelled the sale, they could also accept the refund. Since they don’t have live chat, what do i do? it’s $1100 Canadian i can’t lose.