• TitsMcGrits@alien.topB
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    1 year ago

    It took me seven months and hours of work to get those clowns to honor their warranty for a failed drive. There were dead links everywhere, broken email addresses, support lines where the calls dropped routinely. Not only did their product suck but they have the most dysfunctional warranty process I’ve ever seen. I eventually had to file a complaint with my state attorney general to get them to honor the warranty. I’m never buying SanDisk again.

    • contactlite@alien.topB
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      1 year ago

      PayPal and Subway have nonexistent customer service. PayPal’s phone will drop the call when selecting to making a claim. Subway seems to move everything to an automated system, so I got my bank to charge back after giving me someone else’s less expensive order.

      • ahecht@alien.topB
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        1 year ago

        Meanwhile SanDisk SD cards always had an absolutely terrible reputation for high failure rates and terrible performance on anything involving random writes. I remember back in the PalmOS days that Palm officially recommended not using cards from SanDisk.

        • pzanardi@alien.topB
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          1 year ago

          Ive used sandisk cards foe the past few years, no failures. Can’t say this feels like its the case. Every photographer I work with uses the same sandisk sd card (64/128/256gbs v30).

        • SlackerAccount2@alien.topB
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          1 year ago

          I don’t know where you got this reputation from. Been using them for 20 years and have never heard of high failure rates.

    • Dornhole@alien.topB
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      1 year ago

      My Sandisk drive failed prematurely recently and I’d love to know where you started so I can save myself as much of a headache as possible.

    • isuckatgrowing@alien.topB
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      1 year ago

      Sure would be nice if our totally-not-corrupt government would crack down on companies offering warranties that they never honor. Maybe if we complain about it constantly for the next 20 years, they’ll give us a nice speech about it and pass a symbolic bill voicing their displeasure.

    • Bean_Juice_Brew@alien.topB
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      1 year ago

      Reminds me of the rigamarole I went through to file a warranty claim with Ticwatch. The warranty website randomly alternated from not loading to only loading the Italian version no matter what computer, network, or VPN I used. Intentional AF and super frustrating. I bought a Samsung after all of that, at least they honor warranties.

    • wyrdfiction@alien.topB
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      1 year ago

      If TitsMcGrits is never buying them again, then I am out too.

      But for real, you are 100% right. Their rep is trash. I’ll never purchase them again.

    • SergNH@alien.topB
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      1 year ago

      Seagate has been no better within the last year. Maybe it’s just with their NAS hard drives. Bottom line is that these drives are failing and it takes 2-3 months if your lucky to get a recertified HD back. Wait, it gets better! Only to find out that the recertified drives fail straight out of the box.

      I had 2 Seagate NAS drives fail within a month of getting them brand new. I got these in the beginning of July. I RMA’d both drives and it took at least 8 weeks to get RMA & ship them. Another 8 weeks to get them back. Only to have both fail right out of the box.

      Only last week was I able to send them out for RMA. At this rate I will be lucky if I get the drives back in January. Will they work? Who the hell knows.

      • zelyre@alien.topB
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        1 year ago

        All drives fail eventually - but Seagate soured me on their brand years ago.

        Decades ago, young me used to drive down to Fry’s and look at the posted paper flyer for deals.

        A 100GB Seagate drive for a great price? I excitedly bought it, even though my work pile of dead drives mostly consisted of Seagate drives. Something something volume not representing something something complete.

        2 months later, Seagate drive fails. The RMA process was quick and easy. 1 week later, that drive fails. RMA it. A month later, that drive fails.

        Seagate says its the last drive they’ll replace as I must be killing them with my bad Seasonic power supply.

        I replace it with a WD drive at the same price point. No issues.

        Almost 20 years later, I still have my 480p *.mkv collection from tvtorrents.

      • FastRedPonyCar@alien.topB
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        1 year ago

        HGST drives are the only drive I will ever use for storage.

        Backblaze reports have validated my stance.

      • AmoebaPrize@alien.topB
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        1 year ago

        I had a new 1tb 7200rpm drive from 2016?ish that started having errors after 2 months of use. It still passes SMART and hasnt had any data loss, but it is firmly in the “do not store anything important on” category.

      • az116@alien.topB
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        1 year ago

        That’s… weird. I have to return a couple of Seagate drives a year (I have multiple NAS and have close to 50 Seagate drives running at any time).

        The warranty return process takes 5 minutes online, and they send me a new drive that I get in 2-3 days, before I even send the defective one back. And this isn’t a one time thing, this is how it’s worked for me when dealing with Seagate for close to a decade.

        I’m not sure how our experiences have been so different.