I agree. Frankly he sounds like the kind of customer most businesses would prefer to avoid. I’ve used customer service a number of times, including once asking what part I would need and where I could get it and they got back to me with everything I asked for. Of course, I didn’t ask on a major holiday and expect an immediate response. Worse, he keeps insisting they’re “hiding” the part list as if they’re intentionally withholding repair information.