Received the LE OLED on Saturday morning. Reported the dead pixel on Saturday 11/25 (made sure to send multiple pictures) got the RMA label very early on Monday. Sent my LE OLED on Monday morning 9 AM PST, should be arriving in SLC, Utah today. Steam messaged me saying that my repair request (usually a 5 to 7 day process) was incorrectly labeled as such and should have been a replacement. They advised the repair department to flag it as a replacement and it should be shipped after it’s done processing (they estimated 3 days). May be lucky and get it early next week, which would be 9 or 10 days after first contacting Steam.
Adding to this thread.
Received the LE OLED on Saturday morning. Reported the dead pixel on Saturday 11/25 (made sure to send multiple pictures) got the RMA label very early on Monday. Sent my LE OLED on Monday morning 9 AM PST, should be arriving in SLC, Utah today. Steam messaged me saying that my repair request (usually a 5 to 7 day process) was incorrectly labeled as such and should have been a replacement. They advised the repair department to flag it as a replacement and it should be shipped after it’s done processing (they estimated 3 days). May be lucky and get it early next week, which would be 9 or 10 days after first contacting Steam.
They handled it well and have been happy so far