I’ve been an avid Samsung user but i never purchased thru Samsung themselves. I always go thru the service provider as they also offer insurance on the phone i.e screen repair, damage repair, charge port repair, loss/Theft even water damage etc… N NOT ONCE have I had any issues getting a replacement phone or getting it fixed. I received the phone via next day shipping and I sent the broken one back and that was that! I would recommend going thru the service provider themselves as they will help you no matter what!
I’ve been an avid Samsung user but i never purchased thru Samsung themselves. I always go thru the service provider as they also offer insurance on the phone i.e screen repair, damage repair, charge port repair, loss/Theft even water damage etc… N NOT ONCE have I had any issues getting a replacement phone or getting it fixed. I received the phone via next day shipping and I sent the broken one back and that was that! I would recommend going thru the service provider themselves as they will help you no matter what!