I didn’t pay anything extra. I don’t know if valve covered it or I was just lucky that it didn’t get picked by customs.

When I ordered the lcd deck over a year ago, Evri (formerly Hermes) stole 3 of the deliveries ( they never got out of the central distribution centre). Valve customer support sent out a new one each time.

However, they refused to send out a fourth deck and agreed to refund me. After a bit of back and forth, Valve relented and fedex’d a Steam Deck on a 48 hour business courier service from Seattle to the UK!

What I’m trying to say is that you should be in pretty safe hands with Valve. My experience of their customer service is excellent.