What were you expecting to happen instead? Are they supposed to fix your phone remotely? Drive to your house? Give you a free phone without even laying eyes or hands on yours, first, to confirm it’s actually broken?
Seriously, I am non-rhetorically asking you to explain, in detail, how you expected this to go, step by step, from start to finish, and list out everything that didn’t happen that way and why you expected it to. Explain what you wanted to have happened. I’m curious.
What, exactly, is the perfect customer service experience you were expecting?
If you can get it repaired in person, that may be faster than shipping it in.
Otherwise, you could actually look for support and possibly figure out and fix the problem yourself.
What were you expecting to happen instead? Are they supposed to fix your phone remotely? Drive to your house? Give you a free phone without even laying eyes or hands on yours, first, to confirm it’s actually broken?
Seriously, I am non-rhetorically asking you to explain, in detail, how you expected this to go, step by step, from start to finish, and list out everything that didn’t happen that way and why you expected it to. Explain what you wanted to have happened. I’m curious.
What, exactly, is the perfect customer service experience you were expecting?
If you can get it repaired in person, that may be faster than shipping it in.
Otherwise, you could actually look for support and possibly figure out and fix the problem yourself.