Thanks for the reply! How do I escalate to someone that “senior”? Today I started with online chat and then talked to a “Senior Technician” on the phone who still suggested me to send in the product once again and can’t promise it won’t be the same response from the repair center. He also misstated that I can try go to BestBuy (their authorized repair service) who will have the authority to fix or give me a replacement. But BestBuy said for Apple Watch, the only thing they can do is send it back to Apple Repair for me. It’s still some random repair person who presumably won’t even bother looking for the dead pixel and call it a day to send it back to me.

Anyway, is there a specific way we can quickly reach such a “senior” person that can help emphasizing such an issue?