Ordered 30 minutes after launch expecting to get it delivered within 3-5 days as advertised, but it’s now been 5 days stuck in packaged. I contacted support 2 days after purchasing and haven’t heard a response since either.
We weren’t aware of the backlog for shipping in Canada until we already made the purchase. That warning should be front and center on the store page before ordering.
The lack of communication for all this tops it off as well. I don’t mind waiting, but at the end of the day, me and many others spent $800-$1000 and would like to know what’s going on with possibly an updated delivery estimate on the order page, because 3-5 days is not at all accurate with this current backlog.
Not OP, but I would have not purchased if that message was presented before checkout.
I have a long travel (over 3 months) in early December and I thought 3 weeks would be more than enough (considering 3-5 days estimate) for the order to be delivered, and give me an additional window for potential delays or returns.