Got my OLED LE yesterday and I’ve noticed with IEMs that I’m getting this steady static noise/feedback sound from the new deck. Did not have this issue on my original deck, but I’ve seen a lot of older posts discussing this kind of issue on the original deck after searching. So…just a heads up, test your audio jack. I am probably just going to use a USB C audio adapter, NO way I’m going through the RMA process for this.
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1tb model with buzzing issues on my IEMs. Seems to go away when idle, but it buzzes right back up when I touch anything.
I have the same issue. Old deck has zero noie. Oled s annoying with IEMs.
Same issue, no problem with old deck, OLED unit makes all types of noise
Same problem. I tested with bluetooth headphones and it’s not there, so it’s specifically when using the headphone jack. I’m hoping this is just a software thing.
512GB OLED model and I also have this issue. Never had this on my old Deck. Extremely annoying!
Same issue here. I found out that it seems to be related to the GPU clock. Try increasing the GPU clock manually while being on the home screen. The static should increase in volume and frequency as you go up with the GPU clock. I hope that it’s just a software thing…
For me noise from headphone jack is definitely significant enough to avoid it at low volume and from the moment I boot up.
Darned on Valves response but I’m hopefully they’re monitoring the situation and crossing my fingers that it can be a software fix. I was planning to bring some lightweight headphones on a trip in a month but my workaround will be a USB c dongle power adapter combo if not fixed by then.
I think it has to be hardware, as I get the issue from my windows pc (basically poor shielding between the electrical gubbins and the jacks). Navigating the menus makes the sound change.
Yeah, it sounds almost like coil whine. I noticed the pitch changes depending on what you set the screen refresh rate to, as well as what’s shown on screen. Unclear if this means the noise is coming from the OLED panel itself, or indirectly from the CPU/GPU behaviour changing because of the new refresh rate.
I have noticed that it gets better (to some extent when you manually change the gpu to 200). It perhaps does not bode well, because it may well then be interference from whatever the GPU is doing - you cannot fix that by just throttling the GPU. I guess the solution is bluetooth earphones, it is annoying given many of us have upgraded from the lcd.
Yeah I also noticed the pitch changes depending on the display’s refresh rate. I guess that’s indirectly affecting GPU frequency maybe.
I’m currently using a USB-C DAC, but it would be nice not to have to use a dongle every time (and it also stops me charging my deck without a USB hub)
Yeah…end of the day it seems like this is a pretty widespread issue of the audio jack essentially being broken. Wtf.
Just plugged in my headphones to my new OLED and I have the static. It is not a small un noticable thing either. It’s loud.
Yeah, mines like that as well. It’s basically unusable.
Turns out the interference seems to randomly get better or worse. Never goes away. Someone suggested it was tied to GPU clock. So strange.
did you hear update from support ?
Wow. How did none of the early reviewers catch this? It doesn’t matter how great the screen is (and BTW there are different OLED panels in some of them) it kills the experience when using 3.5mm headphones.
I have the same problem. Setting the GPU clock to 200mhz fixes the problem, but unfortunately this is not a solution.
Does this mess with the performance?
Sure it does
I made a post about this last night but glad I found this. Hopefully it’s just a software issue, waiting to hear back from steam support. I already have a dead pixel and now this :(
What’s the discord you mention in your posts?
OLED LE.
OLED LE with the issue here. Finally submitted a support ticket after waiting for a few days to see if Reddit turned up anything to fix it (even though it seemed likely that it was hardware).
With the number of posts it’s looking like it affects a lot of units but if it was affecting *every* unit I think we’d be drowning in them.
Both OLED models I’ve tried show this behavior, although it’s very quiet with the headphones I’m using.
I think it may be more widespread. 3/3 of people I know irl have this problem. Maybe most users don’t have IEMs so it doesn’t affect them. It doesn’t seem to buzz when I use my beyer headphones
not everyone uses wired headphones these days, someone doesn’t care about bt added latency.
For me it’s there but it’s faint and really only noticeable from the deck menu and hard to pick up in game. It seems to get worse if things like wifi are running so I would guess it’s bad shielding. I’ve seen this before in other lower quality PC DACs. Seems like it’s poorly shielded and there’s little to be done to fix it. From looking online this is a common issue with LCD models as well.
after deliberating over this the past few days i am convinced it is a hardware issue that an update won’t be able to fully fix. i’ve just submitted a request return the unit for another one. it’s within the return period anyway.
Could you keep us updated as to whether the replacement fixes it? My suspicion is that it’s a financial design issue but I’d love to be wrong.
yeah, still waiting to get a response from support. will update here once the whole process is done.
for those interested, steam is aware of the issue but don’t consider it sever enough to warrant a replacement. i disagree but it seems like the best alternative is for me to return my unit. i find this rather disappointing.
official response from steam support pasted below:
Hi there,
Thank you for contacting Steam Support and reporting this to us.
We understand what you’re describing, but we expect the behavior to be within our tolerances for the product.
All units go through a factory test specifically designed to verify that they do not have an elevated “noise floor” and we’re not aware of anything that would make this issue worse during transport or shipment. We’re actively monitoring these issues to be sure there is nothing outside our expectations.
If you find the “noise floor” on your unit unacceptable, we can process a replacement for you while we bring your unit in for examination. However, we do not believe that a new unit will operate in a significantly different way in this regard.
Steam Support JoJo
I wonder if they were testing with headphones with higher resistances, or testing them in a situation where the GPU was at a lower clock speed and it was harder to hear the interference.
well regardless of how they test, i guess it’ll only start to matter if a bunch of people don’t take this lying down and start RMA returns. it’s not a problem until it hurts them financially.
If I get the same response, I’ll consider it disrespecting an informed user with a pretty obvious QC issue. I’ll be sending it back and just be happy with my 100% working Nintendo Switch and PS5 consoles as I was before.
I get buzz on my iem’s only, tried my Shure 535s and a cheap pair with no name and they both get buzz/static and it’s loud. If I idle on the main menu it dies down until I move the cursor again and kt whirrs right back up. If I use my Beyer Dynamic 770’s I get no buzz. Also no buzz on when using usb-c to 3.5mm adapter.