First they have the audacity to mail a broken used jet bot to my parents instead of a new one that I bought several years ago, and refused to replace it. Their customer service sucks, and finally after a month of fighting they sent a label to mail it back for them to repair. A month after that, the same broken unit gets sent back to my parents with a sticky note saying they can’t fix it. Never got a refund from Samsung (but I sure as hell filed a CC dispute).
Today, I was toying with the idea of upgrading the s22 ultra to s23. When you trade in the price magically increases $200 as they lower the educational discount program from $300 to $100. Why has Samsung turned into such a shifty, scummy company?
Because people keep buying it. Like with every company on the planet.
Luckily, there are other options to get your tech stuff from. And usually, they are better but maybe not cheaper.