First they have the audacity to mail a broken used jet bot to my parents instead of a new one that I bought several years ago, and refused to replace it. Their customer service sucks, and finally after a month of fighting they sent a label to mail it back for them to repair. A month after that, the same broken unit gets sent back to my parents with a sticky note saying they can’t fix it. Never got a refund from Samsung (but I sure as hell filed a CC dispute).
Today, I was toying with the idea of upgrading the s22 ultra to s23. When you trade in the price magically increases $200 as they lower the educational discount program from $300 to $100. Why has Samsung turned into such a shifty, scummy company?
… because the discount is 25% of the purchase price AFTER trade ins. Its not a flat dollar discount, its a percentage based discount. The lower your purchase price, the less the discount. That’s how percentages work.
If your purchase price after discount is $400, then your discount is only $100 (25% of $400)
If your purchase price after discount is $1200, then your discount is $300 (25% of $1200)Samsung might be a shitty company, but all your example shows is you are really bad at math and understanding how the discount works.
Where does it say 25%? In the fine print? All I see is “save X amount”
the x amount is calculating based off what the cart total is…if you look up what the “Samsung Education Offer” is, its 25% off after all discounts and promotions.
Sure yeah, but they still could have written 25 % in the banner on the top. Because that’s what it is.
I wouldn’t call it outright scummy though, just not optimal design.
Based on this logic I can buy galaxy buds for $100 and they should pay me $200 to make up my $300 discount
Up to that amount .You’re not the sharpest tools here …
Always has been a shitty customer service experience. It is really too bad, because their engineers are doing great work.
Because people keep buying it. Like with every company on the planet.
Luckily, there are other options to get your tech stuff from. And usually, they are better but maybe not cheaper.
Try Apple I wanna see their discounts and trade in offers.
Apples are pretty straightforward. My experice with samsung, in particular when they sell a lemon device and how they support it are super dodgy. At least with a iPhone you can take it to an apple store and get a replacement or repair on the spot. Good luck getting that with samsungs Phillipines based hall of mirrors.
Is this a departure lounge where you need to announce your leaving?
