Hi all,

I’ve been having a problem with my apple tv for the past few days. Certain apps basically don’t work: Max has audio but no video and when I try to use Disney+ I get an HDCP issue error message. On AppleTV Plus or Hulu every now and then the video will cut out for a few seconds and then the “dolby vision” and “dolby audio” pop-up will appear and everything will go back to normal. Does anyone know how to fix these issues? My google-fu is failing me.

My apple tv is updated to tvOS 17.1 and is plugged directly into a LG B9 tv.

  • JackRose322@alien.topOPBEnglish
    1·
    10 months ago

    Damn I was hoping this was the answer but I updated the tv and the issue is still occurring (at least on Disney and Max).

    • ApexRon@alien.topBEnglish
      1·
      10 months ago

      As a result of other resolutions on internet, try these steps:

      1. Delete Disney app
      2. Restart Apple TV
      3. Install Disney app
      4. Restart Apple TV
      5. Try it

      Restart Apple TV is to ensure any remnants of steps 1 and 3 do not influence step 5.

      If this works then do the same for Max.