I got an RMA from Valve for my LE after noticing a dead blue subpixel without testing for it. The pixel isn’t in the middle of the screen and isn’t very distracting when running games but I know it’s there which bothers me. The unit is otherwise perfect. Everything from the overall build quality to the screen uniformity is great. It’s just the one dead subpixel… My question is if anyone in a similar situation has decided to keep their LE despite it having a pixel issue in order to not risk getting a unit that’s worse?

  • numminu@alien.topBEnglish
    1·
    10 months ago

    Question: does RMA result in a brand new device being shipped back to you? (Sealed and all)? Or do they just fix your existing device you send back? I’m trying to figure out if RMA = brand new replacement or is it a fix.

    • twiggums@alien.topBEnglish
      1·
      10 months ago

      Generally that’s up to them. I don’t think you’ll get a definitive answer. If there’s a surplus on new in box units and they’re short on refurbs you’d probly get a new unit. If they’ve got plenty of refurbs ready to go that’s probably what you’ll get. You’re not likely to get back your specific deck as it’s faster/easier to toss yours in a “fix” pile and ship out a unit ready to go.