Honestly I’m offended. My laptop has a dead pixel and it drives me crazy. No fucking way am I keeping a deck with a dead pixel right out the box, this thing cost me over $700 after taxes! They must be getting a shit ton of RMA requests.
Honestly I’m offended. My laptop has a dead pixel and it drives me crazy. No fucking way am I keeping a deck with a dead pixel right out the box, this thing cost me over $700 after taxes! They must be getting a shit ton of RMA requests.
Contrary to popular belief, a single dead pixel may not necessarily be considered a defect by a company.
I used to work for a big consumer electronics company, in customer support. We had guidelines to how many dead pixels in a screen are acceptable, and it depended on screen resolution. Basically, in a screen up to size X, N dead pixels might be acceptable. It also depended on whether or not it was white or black dead pixels IIRC.
Why is this? Because companies order screens at a certain price per unit, and that component price goes down if they are willing to accept a certain rate of deviation from spec, and up if they are very strict with their requirements.
In other words: it’s quite possible that in a relatively cheap device like Steam Deck, Valve consider a single dead pixel within acceptable tolerances.
In that light, this actually sounds like a fairly customer friendly response from them.
Yeah i remember when i got my PSP on launch, dead pixels were pretty common, mine had like over 12 dead pixels. I was pretty bummed about it, but their tolerance was about 5 dead pixels or something at the time, so I got it replaced. Then I instead got a PSP with a terrible square button 😕