Honestly I’m offended. My laptop has a dead pixel and it drives me crazy. No fucking way am I keeping a deck with a dead pixel right out the box, this thing cost me over $700 after taxes! They must be getting a shit ton of RMA requests.
Curiosity which Deck did you get the LE?
Just return it and order a new one, if you wait 30 days I guess your return window expired and dead pixels rarely start working unless you are lucky
Sorry, my Boost app was fucking up and kept saying upload failed, try again, so I posted this like 10 times. Apologies! I tried to go back and delete them all.
I mean it sucks you have to wait BUT they say in writing that you can and will get a replacement in the end.
Tomorrow is “within 30 days.” Tell them tomorrow you would like that RMA
3 hours later is within 30 days too, am pushing for RMA. My Dead pixel is unfortunately super obvious holding device at arms length, right in middle of screen and since its red out it shimmers green and looks awful. It looks like there’s a tiny drop of water refracting the sub-pixels
It’s LIMITED EDITION and it has worse screen than standard OLED?! What the actual shit?!
I am not impressed by VALVE’s reply, but at the same time I’m intrigued. Can bad pixel “fix” itself over time? That would be interesting to see. Maybe you should use it for a while. Play for a few days, see if there is any change. If not, at least we can call out VALVe for being full of shit.
Pixel could be “stuck” and can undo itself with or without software it seems.
But what exactly is wrong with Valve’s reply? Serious question, I just can’t see a reason for being so upset with it
Same, very reasonable response. OP just big mad.
They are still offering to replace it should it still be an issue close to the 30 day window. Sometimes it’s a software error and the pixel will fix itself, I’ve heard that before.They aren’t anywhere near saying OP is shit out of luck, but they are acting like Valve is saying so.
It is just for the sake of being upset. Sometimes, they need to be, and they choose the first random reason for it.
I would not accept this answer. I have 20 dead pixels on my monitor, but my monitor is 60 inch big and not right in front of my face, so I do not notice them. Only if I am looking for them. However, the Steam Deck is right in front of your face, and you WILL notice every dead pixel. Just send it back and buy another one, the normal 512 GB version with a panel from Samsung.
Contrary to popular belief, a single dead pixel may not necessarily be considered a defect by a company.
I used to work for a big consumer electronics company, in customer support. We had guidelines to how many dead pixels in a screen are acceptable, and it depended on screen resolution. Basically, in a screen up to size X, N dead pixels might be acceptable. It also depended on whether or not it was white or black dead pixels IIRC.
Why is this? Because companies order screens at a certain price per unit, and that component price goes down if they are willing to accept a certain rate of deviation from spec, and up if they are very strict with their requirements.
In other words: it’s quite possible that in a relatively cheap device like Steam Deck, Valve consider a single dead pixel within acceptable tolerances.
In that light, this actually sounds like a fairly customer friendly response from them.
Yeah i remember when i got my PSP on launch, dead pixels were pretty common, mine had like over 12 dead pixels. I was pretty bummed about it, but their tolerance was about 5 dead pixels or something at the time, so I got it replaced. Then I instead got a PSP with a terrible square button 😕
Massage the area of the screen with the dead pixel see if it changes 🤷🏻♂️
at work i am using screen that had dead pixel
but with some usage and power on-off cycles it started to work normally so it was just a stuck pixel
Depending on the regulations in your country you can return any ordered device in a short time after having it delivered. Defective or not, you just have to say you are not happy with the product.
In Europe we have 14 days.
If you are in such a country don’t listen to Valve support and send it back ASAP. Because after the legal return window, they can refuse it and say bullshit like 1 dead pixel is not a defect.
Hey at least you got a response…… I’m sitting on 36 hours since I submitted my RMA with attached photos. They must be getting slammed. My biggest fear is waiting on them and then they run out of RMA LE stock
ngl, that’s why i’m not into oled stuffs tbh, because it’s RMA etc is literal gray zone area that’s “it’s mildly annoying yet not something that is counted as broken”
I bitched them out, they’ll probably copy paste this response for my ticket too… Really disappointed in Valve. I’m not buying Deckard or Steam Deck 2 at launch until they iron out their QC. People need to stop simping Valve.
Just play games and quit worrying so much
It’s a total valid answer and a sensible one at that. Because the support is probably right: you won’t notice the dead pixel after a few days / weeks of usage.
Hell, I have a dead pixel on my gaming monitor and I barely notice it.
Apple would call one dead pixel „tolerance“ by the way.
So Valve basically offering you RMA IF you feel dissatisfied in the coming days is good in my book.