My Apple watch ultra is still within 1-year coverage, it has a dead pixel verified by Apple Store Genius Bar technician and authorized repair service they recommended (BestBuy GeekSquad) after running diagnostics and locate the area of the dead pixel before sending in for repair.

Both times, my Apple Watch Ultra was sent right back to me without any mention of the dead pixel issue I raised and verified by their in-store technician. The only response was “Couldn’t replicate the issue”

I reached out to Apple Support and they won’t do anything besides asking me to try another send-in repair. What should I do next to make sure they will actually look at the dead pixel issue this time?

This is super annoying once I notice it and even more disappointing given it wasn’t being looked at in repair center.

  • gg06civicsi@alien.topBEnglish
    1·
    11 months ago

    I hate hearing about these issues with CS. One reason I buy these products is I expect them to really help me out when something is wrong not have to jump through hurdles to get something fixed. This should have been a quick replace at the store.