I’ve been hit with the dreaded battery drain issue (S8, sw version 21s67). So I decided to shut down the watch instead of letting this massive drain go on and potentially impact the battery only to notice that the actual option to shut the watch down is gone.
If I go to Settings - > General - > Shut Down, I am presented with 3 options (Medical, Backtrack, Emergency SOS). It seems there is no way to shut the watch down other than letting the battery die?
Are you trying to shut it down while connected to the charger? If so, it won’t work. The watch needs to be unplugged for the shutdown button on the screen to work.