The M2 Air is on sell at Best Buy. $899 for the base

In January 2022, I purchased a MacBook Pro M1 for an approximate value of $3,500 (dolars). However, after receiving the product and conducting tests, I decided to return it and opt for a different model. The return was processed without issues, and Apple’s facilities confirmed that the product was in perfect condition. Nevertheless, the refund was never processed.
Over these months, I have made multiple calls to customer service in search of a transaction number that would allow me to trace the money in my bank account. Unfortunately, I never received useful information, and in some cases, I was even accused of attempting fraud.
After months without any news regarding my money, I decided to take legal action in Mexico through PROFECO as an intermediary. Despite participating in several hearings over several months, I did not receive significant assistance from your staff in the country.
Nearly 12 months ago, I initiated a legal process with the assistance of a lawyer with the purpose of resolving this matter. We even visited your offices in Mexico City with the intention of presenting my case and reaching a solution. However, to this day, Apple has not responded to my situation, despite the judge ruling in my favor due to a lack of evidence demonstrating the return.
I have been a loyal Apple customer for over a decade, and this situation has been deeply disappointing. After nearly two years since the purchase, I was finally able to recover the money, as, thanks to my lawyer, we came very close to the process of seizure, prompting Apple to agree to the refund at this point. However, this process has caused significant difficulties in my professional life. Furthermore, I have spent almost the same amount as the computer’s value on legal proceedings, including attorney fees, transportation expenses, and stays in Mexico City, among others
The intention of commenting on these forums is to highlight Apple’s poor customer support practices and to see if, in any way, they address my particular case to recover the money that I invested in these two years to retrieve the money that was rightfully mine from the beginning.
It is pathetic that I had to spend so much money to recover my own money

Literally was just deciding the same thing last week. Went with the 14" MBP.

Not everyone notices it, but the screen on the MBP just feels like it kills the MBA (again, to me, someone who really likes displays) and support for two monitors when docking made me go for it. Plus, if I want some power down the line, I already got it, and if I’m somewhere hot (live in the heat) I at least have the fans as backup. I just think the difference in price is minimal compared to how long I’ll have the laptop so shot for it.

With that said though, the M3 will be announced next week most likely so you may be able to get the M2 for similar prices or the MBA might drop even more so I’d reassess then if you can wait. Or don’t, and you’ll have 14 days to return (what I’m waiting for from the announcement).

If you have the money, I’d recommend by far the 14" M1 Pro, the screen is so much better than air’s one and the 15" won’t feel that much bigger. The ssd is faster and more reliable as there are two instead of one for the air (so it would last longer). The performance is also better, you have more ports (which I can’t live without now), the speakers are better, the battery is pretty good. You can even find it cheaper on eBay/Craigslist etc… (and maybe a 1tb version for ~$1400-1500? Just go for the 14 one, you won’t regret it