Is this standard or did I get lucky ? I brought in my phone to get the battery replaced and was told that while fixing it they accidentally stripped the screws. The genius offered me a brand new iPhone for the price of a battery repair. My phone has never had apple care and is out of warranty.
It’s happened to be before, not sure how/why though.
Took my phone in to get a price on replacing the cracked screen. Phone was about a year or so old, and never had Apple Care. The guy told me he’d just give me a new phone instead for the cost of the repair, which was like $80 I think. In and out in less than 10 mins.
I’ve also heard they do this if they accidentally damage your device during repair.