I went in with my iMac and I replaced the logic board and I took it home. Same problem arose. I took it back — about a week later I got a call. You can fume pick up your new iMac. They gave me a new tip of the line outfitted better than my iMac. There was no explanation other than they decided to do this. I think they broke my old one

You will also find that you could apply Apple care again if you wanted

I had the same as they couldn’t get the battery out for some reason. So gave me a new phone

As a former apple “genius”, I can verify this is standard procedure. I used to “accidentally” break the battery tab and replace phones for the cost of the battery if the person was nice. Whoops 😜

The Apple Store in my city really went wild on me. I needed my battery replaced and they were gonna charge me the standard rate for that as I didn’t have Apple Care. My screen had burn-in as you could see the text keyboard all the time even when it wasn’t being used, and they suggested they could replace my screen at my cost to fix that issue. I said I don’t have a ton of money and the burn-in doesn’t bother me one bit. Please just replace my battery and gimme back my phone. They tried to pressure me into an at-my-cost screen repair but I refused! If my screen works, it’s just ugly with burn-in, I don’t care!!!

When they called me in to get my “repaired” phone, they said that while trying to get to the battery, they broke my screen so they will replace the screen at my own cost along with the battery replacement fee. I told them that wasn’t fair! Why am I being charged for their mistake?! They said there’s always a chance something like this could happen and it’s part of the risks of getting your phone repaired and I should know better and expect this could happen. They then offered me back my phone with the battery replacement fee waved but the still busted screen. In short, “Fine! Don’t want to pay to fix your screen? Then here’s your busted screen-phone! Consider the new battery as a consolation prize!” The battery didn’t matter at that point as the screen was unusable!

I had to call Apple directly to sort this out and I got told the “Genius” at the store who was responsible for breaking my screen thought I was being a brat (not his exact words but definitely his exact meaning) and didn’t deserve a fixed screen if I wasn’t going to pay for it. Apple argued with the store, got my screen replaced as well as the battery replacement I already had, and made sure I didn’t have to pay a thing. They even gifted me a free Apple Watch band of my choice for my troubles! The Genius, I’m told, had a tantrum that I got my free screen. I stopped going to that location so no idea what happened after that.

Anyone who doesn’t believe me, I’ve got emails from the Apple CSR where we discuss this, for proof. :P It was nuts!

Toronto Eaton Centre Apple Store, if anyone wants to know. Happened pre-pandemic. Was my iPhone X.

lucky just take it

I technically got luckier. Did battery replacement for my 12 mini, replaced the thing and didnt even charge me. Said something about the side buttons being broken.

It’s normal. They don’t force fix anything. They have a QC after repair. They had replaced my dad’s iPhone 7 and his 11 as well 😅.

Actually, I didn’t knew that could happen if the repair doesn’t end well. I had them replace my iphone x battery back on 2021 and it went well. Well, I guess they were really careful not to screw things up lmao.

Otherwise, a renewed phone for a price of a repair is definitely a steal.

Phone tech here (Not an Apple genius) - Yes, someone stuffed up in the process so lucky you, you get a new phone :D.

I have been in the industry for about 11 years now, these things happen. Things get a little more complicated when you can’t just replace some ones phone on a whim like Apple can. We have had to replace a couple of devices over the years because nobody is perfect and sometimes there are problems that come up that were not predictable. Good to know that this happens to the… “Experts” as well lol

It’s happened to be before, not sure how/why though.

Took my phone in to get a price on replacing the cracked screen. Phone was about a year or so old, and never had Apple Care. The guy told me he’d just give me a new phone instead for the cost of the repair, which was like $80 I think. In and out in less than 10 mins.

I’ve also heard they do this if they accidentally damage your device during repair.

Fairly standard. If they mess up or the price of the repair+man hours would be more than the cost of giving you a device they’ll do that.

The ”geniuses” don’t always do a very good job of repairing, so if it fails, you’re given a new phone

It’s like when my wife’s iPad got a bad battery after some two years. They gave me a brand-new iPad. Apparently, it is cheaper for Apple to make an iPad than to make one that can be opened and serviced. Crazynomics, I guess.

they replaced my 11 pro rather than replace the back glass