Is anyone else in Southern Ontario having issues with FedEx delivery dates? I ordered on the 16th and was originally told Early estimate: Friday 24th (nothing) Then told: Monday 27th by 8pm (nothing) Then told today (Tuesday 28th) nothing Now I’m being told tomorrow (Wednesday, the 29th) It’s been "out for delivery snice 1pm today. It still says out for delivery but delayed

That may take a couple of days.

Just got my Shipping tracking number ! Located in Quebec on my end and ordered the 512GB Glossy OLED model 10min after the start ( I was actually spamming the checking page since the moment it became available but their servers crashed )

Same here. Will update when shipping confirmation comes

Just ordered mine, so about 24 hours after a lot of people. Same message. Guess we’ll see how long this takes.

You will get it in about a week. Happened to me before with the dock

Same, ordered 512GB in the evening on the 16th.
Payment processed.
Processing backlog to Canada.

JUST NOW received my shipment tracking oh yeeeeeah

Ordered 1TB OLED 25 minutes after release, been packaged since Saturday. The Docking Station I bought 2 minutes later will be here tomorrow though :/ so there’s that

just got shipping information for mine , i ordered it 30 minutes after launch time

I guess it also depends where you live in Canada as their warehouse is based in Illinois? I live in BC so it’ll probably be a while for me. Where does everyone else live, especially those that just received their tracking information?

MiMineM just changed to shipped. Ordered on the vevening of Thursdat,y.

Update:

Got a tracking number now and I’m scheduled to get it tomorrow! Hope everybody gets theirs soon!

Hi, guys. Just wanted to provide some information for those wondering about how the shipping process works. I work for FedEx Ground as an operations administrator (the person working behind the scenes to fix issues with your packages). Unfortunately, Ground and Express operate differently (will soon be merged as one), but in terms of how you receive your packages are generally the same. I can try to answer as many questions as possible regarding your packages.

I see a lot of questions about how long the shipping takes: there is a process. It all depends on how fast the shipper is able to package your products, generate a label, and schedule a driver to come pick up or drop your boxes at a shipping depot.

According to the shipping details on Steam:

Processed payment - means if their payment system has successfully received your payment or not.

Packaged items - after they’ve received your payment, labourers will package your items all ready to go before a label is generated. The label creation is the most important part as they need to enter and submit your delivery address so a barcode can be generated.

Picked up by courier - once the label has been printed and attached, the shipper can either bulk drop-off packages at a depot where drivers generally go there to pick up if any, or a driver is typically and automatically scheduled to pick up from the shipper’s warehouse. Sometimes the drivers don’t always come pick up same-day as it depends on the driver’s work schedule. But generally either early same-day or early next day.

Tracking - the driver that has come pick up the packages must be scanned by a depot agent and/or by the driver so the tracking number can be received by the system.

The rest now depends on where you live. Express is generally pretty quick as shipping is done by air over long distances and sometimes will make load/check points to be routed. An Express driver for your local area will then deliver it.

Where is my f*cking deck! 😉