I let them know that solution was unreasonable, they said the same crap. I’m done dealing with them, instead they earned themselves an “IT guy” who will now recommend against Google products. They lost way more than one customer with that shit.
My Pixel would frequently show full cell signal yet not receive calls or SMS. Resetting network settings would immediately fix it, but only temporarily. There was no way to know if it was bugged without calling it. After troubleshooting with Google, they eventually had me factory reset to determine “once and for all” whether it was a hardware or software issue. It didn’t fix it, so I thought maybe they’d warranty the device given we’d established hardware failure.
Nope.
They told me to wait for the next couple software updates to see if it’s fixed. I traded the Pixel in for pennies on the dollar. I now have a Galaxy, and it is actually doing the most basic function that a cell phone is supposed to. I won’t be buying another Pixel.
A cellphone not working as a phone isn’t a “wait for months for beta testing” sort of problem. It’s a “send out a bulletin and hotfix” sort of problem. I was missing calls about family members having an accident and being transported to the hospital on a phone that shows full goddamn signal. Then I was treated as if this was some novel issue that they’d never heard of before, and they were “confident” that just resetting my settings would fix it forever. And if it didn’t, maybe there would be a warranty option. But suddenly, when I spent a couple hours of my time factory resetting my phone, setting all my apps back up, then confirming the issue in multiple ways - only then is it a known issue, not a warranty cause, and I just need to live with it and see if future updates fix it.
Frankly, right now even if I had the thing back and working I still wouldn’t recommend someone buy a Pixel based on the support experience.