So, like every other cell phone company today? It’s not like Apple has kids behind the counter wielding soldering irons to replace BT chips on the boards.
Although better than virtually every other company, Samsung has service centers damn near everywhere for same day service. Don’t even have to wait for a replacement to be sent to you.
Either way - you were without a phone for a period of time with both companies, which seemed to be OC’s big point. Though I suspect there were options offered, but OC was too busy throwing a temper tantrum to hear them.
It also seems a bit strange that you had to wait on your phone with Apple. The several times I had to have warranty work on an iPhone, they sent me a replacement before I sent them my phone, so I was never waiting on them to repair my phone anyways…