Idk, maybe it depends on the service centre. For me, they were very helping and taught me how to do some basic cleaning/repasting, tbh i was very surprised with this and will def go for a acer laptop again

PS: There are definitely some hinge problems but I just don’t close the lid anymore

Don’t worry, what i noticed was that if you look hard enough, you will always find some bad reviews about them. It happens to every product and most people who are satisfied with the product dont even post reviews

I have been using the acer aspire 7 for the last 3 years(The 9 gen variant). what exactly did u hear is wrong with its build quality, the only thing i noticed was some hinge problems which got repaired for free.