A hotfix went out for this issue last week. Would take System updates and see if this is resolved. You can alternatively switch your USB port to “XHCI” mode.
Just to be clear, you’re sleep/shutting down the deck while connected to the dock, correct?
Your display’s model number will be on the back (generally) on the sticker near the input ports. Alternatively, you could go to Desktop mode and see if the model number is shown in Display settings. It’s also useful to know what the behavior is in desktop mode when this is happening. If you’re able to extend to the external display in Desktop, but not in gamescope, that’s a good data point.
https://help.steampowered.com/en/faqs/view/4C18-08B5-DEC9-3AF4
The reset procedure from the support article above is a good thing to try. Since the dock can be powered directly from the Steam Deck itself, if a bad setting or mode gets set, it can be “remembered” even when power cycling with the USB-C power supply. Make sure to unplug Deck + PSU when resetting.
I’m looking at this issue now, but in the meanwhile, try this short term workaround:
Cold boot (from shutdown) while docked, or, if you get into this mode, try doing a quick sleep/wake of your device.
Let me know if that does/doesn’t help, and if you still have trouble, please post your display model number, which display connector (and cable, if convenient) you’re using. It helps with reproducing symptoms on my end.
https://help.steampowered.com/en/faqs/view/4C18-08B5-DEC9-3AF4 As another user mentioned, the reset procedure from the support article above is another good thing to try. Since the dock can be powered directly from the Steam Deck itself, if a bad setting or mode gets set, it can be “remembered” even when power cycling with the USB-C power supply. Make sure to unplug Deck + PSU when resetting.
https://help.steampowered.com/en/faqs/view/4C18-08B5-DEC9-3AF4
Try out the reset procedure, and let me know if the behavior changes.
I’m looking at this issue now, but in the meanwhile, try this short term workaround:
Cold boot (from shutdown) while docked, or, if you get into this mode, try doing a quick sleep/wake of your device.
Let me know if that does/doesn’t help, and if you still have trouble, please post your display model number, which display connector (and cable, if convenient) you’re using. It helps with reproducing symptoms on my end.
I’m looking at this issue now, but in the meanwhile, try this short term workaround:
Cold boot (from shutdown) while docked, or, if you get into this mode, try doing a quick sleep/wake of your device.
Let me know if that does/doesn’t help, and if you still have trouble, please post your display model number, which display connector (and cable, if convenient) you’re using. It helps with reproducing symptoms on my end.
Also try rebooting while the deck is docked. In some cases VRR might not show as available on first display detect. I’m tracking this on my end.
If you still experience issues, please share the model of your display, and repro steps from cold boot so I can root cause.
Hello,
If you’re still experiencing this problem, try holding down the QAM “(…)” + VOL- buttons down for ~10s, or until you hear the beep-boop. This will reset the controller boards and the power contract.
Select the “previous x” option and you should be able to reboot. Double check you’re on the stable branch in Steam > Settings > System.
Sorry you ran into this, shoot me a PM if you can’t get up and running!
Thanks, will pass this repro on. Very helpful.