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Joined 1 year ago
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Cake day: October 25th, 2023

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  • This is why I love the New Zealand consumer guarantees act so much.
    The retailer is responsible. When you purchase a phone, it has to be fit for its intended purpose and last a reasonable amount of time. Which usually overrides the warranty.
    Some retailers contract out the repair to the manufacturer - eg. samsung says to the appliance store “sell our phone to your customers and we will handle the repairs etc for you”. But ultimately its the retailer that is responsible - not the manufacturer.

    And our government department has taken retailers to court and won against them when they failed to adhere to the act.